One person at a time.
We are focused on providing you the support you need to live life the way you want. Getting your support just the way you want doesn’t come off a shelf.
The One2One individually tailored support approach puts you at the centre of the process.
Listen & Understand
We start by listening. We want to get to know you to understand what you want from your service provider.
Design in Partnership
We work with you to design the personal support services you and your family need.
We get everything you need from your plan up and running!
We keep listening and we are ready to change your services when needed.
Step 1 – We start by Listening to you
We understand you need your provider to be approachable and for them to understand you and what you want.
At One2One, we seek to build long term relationships with people so being able to make a connection is critical.
Step 2 – We Design with you
Many traditional support services are designed around the service. You have to take what’s available regardless of whether it is an actual fit for you.
One2One’s individualised approach sees your support service tailored to you – from the ground up. We look for ways to help you rather than how to fit you into already packaged-up services. You’re in control of the decisions about your support services. This includes choosing the type of service management you are looking for and how much you want us involved. It’s your choice.
We also strive to match you with the right support person. We choose or recruit support staff specifically to match your personal requirements.
We look to connect you with someone you can relate to and build rapport with. We ask about your interests so we can match you with someone that shares similar interests. For young people we aim to provide staff that offer a positive relationship of influence – someone that may in time become a valued mentor.
We do this because we’re a family business – we work for you and we value our partnership with you.
Step 3 – We get your Supports up and running
Our experienced team will work with you and your family to ensure that your staff understand your goals and how to support you to achieve them. We focus on good communication so that everyone can stay on the same page.
Step 4 – Check in, review and move forward
We don’t believe in ‘set and forget’. We want to make sure your support services work for you throughout your life. So we keep talking to you and listening to what you want. As time goes on if we need to change things, it’s no problem. We totally understand that everyone’s lives change and transition from time to time, and your supports need to be flexible enough to change with you.
Remember, you’re in control, it’s your plan.