NDIS Quality and Safeguards Audit
All disability service providers must undergo an audit against the NDIS Practice Standards. An independent approved quality auditor will assess One2One against the components of the NDIS Practice Standards that are relevant to the services and supports we deliver.
On 9th April 2025, One2One completed its latest Quality & Safeguards audit, and we are happy to confirm we have been approved for recertification with the NDIS. Our next Quality & Safeguards midterm audit is due to commence in Late 2026.
If you would like to know more about the audit outcomes, please contact us.
NDIS Quality and Safeguards Audit
During our latest audit, held in April 2025, our auditors spoke directly to a random selection of Consumers. Here’s some of the feedback One2One received regarding its supports, services and staff:
In a complicated family situation, they stay focused on planning and supporting a complex individual. They are caring and compassionate, and sincere in their care, with very clear boundaries.
– Consumer’s family member
They are transparent, honest and operate with integrity.
– Consumer’s family member
The CEO came and met us personally and he stayed for a couple of hours, really took the time to understand [consumer]. He was honest about what the service can and can’t do for [consumer]. We are blessed to have One2One working with us.
– Consumer’s family member
I did shop around, looked at other providers, but One2One is exactly that, I feel I am number one in how care is provided to me.
– Consumer
I couldn’t do what I am doing now, they have gone far and beyond in the care provided to our family.
– Consumer’s family member
I love the holistic approach; they all have the same values.
– Consumer
Our auditors also spoke with a random selection of One2One and shared management staff. Here’s some of the feedback these staff members provided regarding our supervision, recruitment and orientation practices:
I love that I make a difference in someone’s life.
– One2One staff member
It is rewarding. Even the small achievements or changes [consumer] makes are huge in their life; they have come so far.
– One2One staff member
It’s been a difficult journey on [consumer]’s team. I started as a carer but I am no longer caring for [consumer] as a job. I do this with everything in me because I care for the person.
– One2One staff member
I feel valued, embraced by my colleagues.
– One2One staff member
I love the way we can provide one-on-one care to our clients in their own home. It is more personal and person-centred.
– One2One staff member
I can reach out to anyone in the office without prejudice or judgement. They make you feel so comfortable.
– One2One staff member
The values of the organisation can be felt at all levels.
– One2One staff member
For a copy of One2One’s NDIS Registration, download the certificates below:
